| Store Name | Genoise Karasuyama |
|---|---|
| Genre | Bread/Cake |
| Address | IK Building B1F, 6-3-15 Minamikarasuyama, Setagaya-ku, Tokyo 157-0062 |
| Phone Number | 0333095732 |
| Business Hour |
Monday - Sunday: 10:00-20:00 We are shortening our business hours to accommodate the Covid-19. |
| Regular Closing Day |
Open daily The store will be closed during the New Year and summer. Opening hours and holidays are subject to change, so please check with the store before visiting. |
| Average Price |
Lunch Time：1,000Yen～1,800Yen Dinner Time：1,000Yen～1,800Yen |
| Available Language for Inquiries | Japanese |
・We would like to meet and greet each and every one of our customers with care and respect. No matter how busy we are, we will always try to talk to you properly and provide hospitality. If there are a lot of customers, you may have to wait for a while.
・We will do our best to ensure that you have a pleasant and enjoyable time choosing and eating your cake.
・Genoise Karasuyama san is a cake shop that is loved by the local people, which places importance on "dialogue" to satisfy customers beyond the deliciousness of the cake.
・It's not enough to just sell cakes, but rather to provide a service that makes customers enjoy their choice and want to come back after eating the cakes.
・In addition to the standard cakes, they also offer a limited number of seasonal cakes. The limited edition cakes change every year, and they offer a selection of cakes that have won prizes in an in-house competition.
・The cakes are made and served at the Oshidate Factory (a glass-walled atelier attached to the main store). Although the factory tries to avoid contamination with allergens that are not used in the ingredients, the cakes are made using a variety of allergens at the same production line, so there is a possibility of contamination with allergens that are not included in the ingredients.
・Even before joining SmileMenu, which is operated by Food Allergy Association of Japan, they had already collected information on the allergen content of eggs, milk, wheat, and alcohol, and provided those information to their customers.
・If you let the store know well in advance, Genoise Karasuyama san can ask you to remove certain allergens depending on the contents (e.g. exclude toppings such as kiwi fruit or decorative nuts). However, allergens such as egg, milk, and wheat used in the base of the cake cannot be eliminated or substituted. It is advisable to consult with them well in advance when ordering large lots. Allergens that can be removed from toppings and other allergenic items are communicated in writing between the store and the Oshidate Factory, and are also written on the invoice and confirmed upon arrival at the store. Since the cakes are manufactured at the Oshidate Factory for multiple stores, we have heard that it is currently difficult to manufacture cakes that do not contain eggs, milk, or wheat.
・We recommend that you inform the store of the type and severity of your allergens and communicate with the store in good manners when purchasing cakes listed in the SmileMenu or other cakes. Although the ingredients of cakes other than those listed in SmileMenu are known to the supplier, please be aware that allergens not listed in the ingredients may be contaminated during the manufacturing process as mentioned above.
| Information Disclosure Policy | |
|---|---|
| Will provide information regarding use of allergic specific ingredients. (7 ingredients required for packaged products and 21 ingredients recommended for labeling) | |
| Unused / Removable Allergen Ingredients | Peanut Shrimp Buckwheat Crab |
| Situation of Kitchen/Cookware | |
| Whether Allergen Ingredients are used at the same kitchen | Use |
| Cleaning Situation about Cookware | Not washing for each phase of cooking |
| Response Policy for Cleaning Cookware on Demand | Not possible to wash if required |
| Cleaning Method | Hand wash |
| Detergent Type | Using a common neutral detergent |
| Employee Understanding | |
| Educating Serving Staff about Food Allergies | Implemented (level to talk about) |
| Educating Cooking Staff about Food Allergies | Implemented (level to talk about) |
| Rules between Serving Staff and Cooking Staff regarding Note such as Food Allergy etc | Having rules (by orally) |
| Self-recognition of Staff's Understanding of Food Allergies | Believe to have sufficient understanding (Interested in FAJ’s service) |
| Bring-in | |
| Allowance about Bring in for Food Allergies | Accept |
| Supplemental Item | |
|
・In the Oshidate Factory (a glass-walled atelier attached to the main store), when the same ingredients are used, they are not washed separately for each cake, but are made together. ・At Oshidate Factory, we try to avoid contamination with allergens that are not used in the ingredients, but at the same production site, we use various allergens to make our cakes, so there is a possibility of contamination with allergens that are not included in the ingredients. ・We have been communicating with our customers about the allergen content of eggs, milk, wheat, and alcohol since before we started to disclose our information on SmileMenu, so our employees are used to dealing with allergen QA. ・We hope to be able to help those who suffer from allergies, so please contact us in advance to bring in your own food. (The cafe will not be open during the state of emergency.) |
|
| Dish Name | Possibility of Explaining Alternatives | Supplemental Information | Food Allergen Ingredients | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Egg(Raw or Soft-boiled) | Egg(Full boiled) | Dairy Product | Wheat | Peanut | Shrimp | Buckwheat | Crab | |||
| Gateau Fraise | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Banana Pie | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Blueberry Cheese Cake | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Chocolate Cake | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Rare Cheese Cake | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Mont Blanc | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Baked Cheese Cake | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Extravagant Pudding | ■ | □ | □ | ■ | □ | □ | □ | □ | ||
| Classic chocolate | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Fruit Tart | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Cream puffs | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Caramel Tea Chiffon | □ | ■ | ■ | ■ | □ | □ | □ | □ | ||
| Madeleines | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||
| Chocolate Cookies | □ | ■ | ■ | ■ | □ | □ | □ | □ | ||
| Fruit Pound Cake | ■ | □ | ■ | ■ | □ | □ | □ | □ | ||